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Related to OFWAT: Consumer Council for Water
OFWATOffice of Water Services (UK government)
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References in periodicals archive ?
In its own statement, Severn Trent said it is "pleased" by Ofwat's recognition of its plans, especially for its Welsh business Hafren Dyfrdwy.
It is the second time that Ofwat has named Thames Water, as it prods suppliers to improve their efficiency.
Southern Water customers can now expect to receive a PS17 rebate on their bills in 2020/21 and PS11 in each of the following four years after the two-year investigation by Ofwat.
Ofwat senior director David Black said: "We've pushed water companies to deliver more of what matters for customers and the environment, and Severn Trent stepped up with a plan for the future.
Ofwat said Northumbrian's plan was "high quality in terms of customer engagement, affordability and vulnerability and aligning risk and return." However, it said "proposed financial incentives are too low to drive the performance that customers expect" and highlighted "a lack of evidence in some areas on long-term resilience."
Ofwat said it will also for the first time see help for vulnerable customers included as an "explicit part" of the price review, with water companies required to draw up and deliver plans to identify and help those in need.
At present, consumers have no choice over which water companies supply their households and Ofwat said that more competition would "prevent water customers being left behind in a retail revolution".
Mr Lloyd said: "Ofwat is already in the process of making some admin staff redundant and, if a further 46 posts are removed as is proposed, more staff will face redundancy.
Ofwat should help you then with negotiations with Northumbrian Water to resolve your dilemma when the analysis results have been confirmed.
It comes as figures from the water industry watchdog Ofwat show the equivalent of 1,300 Olympic-sized swimming pools - 740 million gallons - were lost everyday in the UK in 2010-11.