Although several SERVQUAL service quality dimensions are part of county-wide program measures, in HSD only the HSG-SS has analyzed them as they relate to a programmatic satisfaction survey We are now using aspects of SERVQUAL in a survey that measures how satisfied our internal and external customers are with the OPCP research reports, taking the transferable, general service-related statements and their quality dimensions from the HSG-SS and adapting them.
Brenda Sullivan, PhD, is a research analyst, OPCP, HSD.
Elaborating on the present capacity of other products, Rizvi said OPCP is making 65,000 blocks per day, in an eight-hour single shift.
OPCP was formed originally a 40:60 joint venture between Oman Investment Corp (OIC) and Silva Corporation.
This has further strengthened the company's vision to expand its customer base, after having greater assurance for smooth supplies of essential raw materials," said Jose Maria Silva, general manager of OPCP.
Raysut's experience in the field of cement manufacturing will well synergise with the experience of ready made concrete product and ready mix operations of OPCP and Silva Corporation.
Mohammed Ahmed Al Dheeb, chief executive of Raysut Cement tated that his company has acquired entire holding of 40 per cent from Oman Investment Corporation and 10 per cent out of 60 per cent holding by Silva Corporation, making it the 50 per cent owner in OPCP.
Silva Corporation, an associate of A Cementeria Do Louro, will continue to hold the balance 50 per cent of ownership in OPCP and will impart its world class technological expertise in the field.
Raysut's experience in the field of cement manufacturing will well synergise with the experience of readymade concrete product and ready-mix operations of OPCP and Silva Corporation.
OPCP has completed commissioning in 2009 and enjoys tax exemption for a five-year period.
OPCP has already bagged some of the prestigious contracts of national importance and is in process of successful execution with its new facilities and world class technologies.
With OPCP being an export enabled company, it would be positive for the company once the real estate sector in the region revives," the research note added.