OTACEOn Time and Above Client Expectations (Capgemini; Paris, France)
OTACEOn Time and Above Customer Expectation
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To ensure customer satisfaction, Sogeti, as all Capgemini Group members, uses a client satisfaction assessment called OTACE (On Time and Above Client Expectations) to validate the satisfaction customers.
He added that Cap Gemini's OTACE (On Time and Above Customer Expectations) process inspired confidence that the project would be completed by its target date of the third quarter in the year 2000.