OTCC

(redirected from Omnitouch Contact Center)
AcronymDefinition
OTCCOklahoma Technology Commercialization Center (i2E Inc.; Oklahoma City and Tulsa, OK)
OTCCObfuscated Tiny C Compiler (computer program)
OTCCOther than Conscious Communication (trademark of David R. Dobson)
OTCCOver the Counter Culture (band)
OTCCOmnitouch Contact Center (Lucent)
OTCCOak Tree Country Club (various locations)
OTCCOne Time Credit Card
References in periodicals archive ?
The deployment features Alcatel-Lucent's OmniTouch Contact Center Premium Edition solution, specifically designed to ease the management burden on mid-sized contact centres and provide the same multimedia capabilities as larger organisations.
Alcatel enhanced its pre-packaged Alcatel OmniTouch contact center suite, integrating the contact center functionality from its subsidiary Genesys Telecommunications Laboratories) Inc.
The IP telephony solution is based on the Alcatel-Lucent OmniPCX Enterprise platform and OmniTouch Contact Center Premium software, which connects knowledge amongst its agents and provides real-time information on operational support status, enabling additional resources to be allocated from elsewhere in the business where necessary, in order to maintain a high level of customer service at all times, the company said.
Based on an open architecture with built-in CTI technology, the OmniTouch Contact Center suite increases customer relationship management (CRM) capabilities using multimedia communication channels and third-party applications.
The BiCS solution is a solution for enterprises with 500 users, supporting 1,000 users later in 2008, and includes: Communication server: OmniPCX Enterprise IP telephony & Alcatel-Lucent 4645 voice mail; Management: OmniVista 4760 Network Management System; Contact Center: OmniTouch Contact Center Standard Edition; Communication: My Instant Communicator; Openness to third party application: XML APIs for simplified third party application integration; High reliability: hard disk mirroring; and 'Try before Buying' with five free licences of communication applications.
The solution is based on the Alcatel-Lucent OmniPCX Enterprise platform, OmniTouch Contact Center software and OmniVista 4760 Network Management platform.
According to the company, the Alcatel-Lucent BiCS is a multi-service, single-server communication solution for enterprises with up to 500 users, which features: OmniPCX Enterprise IP telephony & Alcatel-Lucent 4645 voice mail; OmniVista 4760 Network Management System; OmniTouch Contact Center Standard Edition; My Instant Communicator; XML APIs for simplified third party application integration; hard disk mirroring; as well as five free licences of key communication applications.