The Trouble ticketing service is based on HP OpenView Service Desk
and enables Nexagent to extend the capability to support ITIL process compliance in line with the company's requirements.
ServiceWare provides HP with a knowledge management component to the OpenView Service Desk
HP has also launched an "ITSM Best Practices for HP OpenView Service Desk
" package which comprises ITSM processes configured for HP OpenView Service Desk
For service-level management, meanwhile, OpenView Service Desk
is HP's core product to help organisations analyse how individual network and systems management components impact their service level commitments.
Shaman Corporation's partners include Motive Communications, Support.com, SWAN International, HP OpenView Service Desk
, Peregrine Systems, Remedy Corporation, Microsoft Corporation and Careport.net.