PCSSWPrimary Care Satisfaction Survey for Women (Center on Women's Healthcare Quality Assessment)
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The expectations discrepancy scores were strongly associated with ratings of overall satisfaction through each specific PCSSW scale score and indirectly related to overall ratings of care quality for a specific over 12 months.
Our study was instead designed to test the validity of the approach taken in the PCSSW of including both care coordination and continuity content and visit-specific information to assess different dimensions of patient care.
Our measure of expectations discrepancy was constructed for this study without prior validation, to parallel key concepts assessed in validated PCSSW instrument.