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The PHSO's annual report reveals the man complained to them after he became distressed by the care of his late mother at the trust.
Before joining the PHSO, Ms Marsh spent ten years as a commissioner at the Independent Police Complaints Commission (IPCC).
Her father, Nic Hart, said the PHSO had 'consistently failed to identify the fundamental causes of Averil's death'.
The PHSO also apologised to Mr Hart itself for taking too long to complete its investigation.
Where the PHSO upholds complaints, we recommend that the NHS puts things right by offering an appropriate remedy.
Where the PHSO upholds complaints, we recommend the NHS puts things right by offering an appropriate remedy.
Elderly people often rely on relatives to raise concerns when things go wrong with hospital care, the PHSO said, but a new poll found that some family members find it difficult to raise concerns.
The PHSO found the licensing agency is not meeting its obligations to make fair and safe decisions, leading to "significant levels of unnecessary inconvenience and distress".
The PHSO said too many people suffered a "devastating impact" because NHS and other bosses did not respond properly when things went wrong.
This study was designed to analyze the leadership style of managers in Korean Public Human Service Organizations (PHSOs) in terms of the leadership continuum developed by Tannenbaum and Schmidt (1973).
It is important that patients are also aware that if they are dissatisfied with the way in which their complaint is handled, they have the right to contact us - the Parliamentary and Health Service Ombudsman (PHSO) - for an independent and impartial view.
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