Any paperwork associated with the application is captured either by scanning paper documents, electronically capturing documents created by PNCS, or via a fax gateway.
In this way, PNCS staff can keep track of the application from commencement to completion, and at any time view all relevant documentation and check the status of the case.
In the future, as PNCS members begin submitting applications electronically via email or the Internet, these will also be captured directly into the repository," said Noel Jones, managing director of Tower Technology.
PNCS is continuing to update internal processes and the next step is to implement Tower IDM for home loan applications.
Our technology provides the foundation and infrastructure to power e-Business for PNCS.
PNCS is one of Australia's largest credit unions, and West Australia's largest.