POUNCPost Office Users' National Council (UK)
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The Royal Mail disputed the POUNC estimate of lost mail.
Mail Users Association spokesman Mr John Ivers said: "We welcome this initiative by POUNC and agree that this matter be referred to the Postal Services Commission.
The Post Office spokesman added: ``But we are certainly not complacent and POUNC is quite right in saying that we need to show progress in our First Class letter stream.
The conclusion reached by POUNC from a survey it refers to, is really statistically invalid.
The role of POUNC, which monitors levels of, and complaints on, Post Office services, is to be expanded following the Government White Paper on the future of the Post Office and next year a regulator is to be introduced to ensure that the Post Office is meeting its targets and that competition within the market benefits customers.
POUNC has already persuaded the Royal Mail it has a problem with lost and misdelivered mail and has asked it to study how this can be minimised - and to report back this summer.