POUNCPost Office Users' National Council (UK)
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Allowing for other factors like handwritten envelopes and addresses with no postcode, POUNC estimated that this would mean a million missing letters every week.
The Royal Mail disputed the POUNC estimate of lost mail.
Mail Users Association spokesman Mr John Ivers said: "We welcome this initiative by POUNC and agree that this matter be referred to the Postal Services Commission."
POUNC has already persuaded the Royal Mail it has a problem with lost and misdelivered mail and has asked it to study how this can be minimised - and to report back this summer.
The role of POUNC, which monitors levels of, and complaints on, Post Office services, is to be expanded following the Government White Paper on the future of the Post Office and next year a regulator is to be introduced to ensure that the Post Office is meeting its targets and that competition within the market benefits customers.