As a member of the Georgia Hospital Association (GHA), PPMH was invited along with other member healthcare organizations to a scheduled demonstration and question period for one of their GHA-approved shift bidding vendors, BidShift Inc.
The next step was bringing the vendor representative to PPMH to confer with the senior executive team and nursing leadership two weeks later.
Marketing was a big part of the implementation for PPMH, as they wanted to make sure that everyone felt and saw a sense of order, logic and ownership of the process.
PPMH CNO Laura Cook simultaneously began the discussion process during her staff meetings with the nursing staff.
PPMH has a significant number of nurses throughout the hospital that are ACLS-certified due to their roles at the hospital, yet they don't have the credentialing for critical care.
a belief in the community that PPMH was fiscally responsible for substance abuse care for the community as a whole, and allocated dollars should be managed more effectively.
Without additional financial commitments, PPMH had to significantly reduce capacity from 24 to 8 detox beds in June 2001 and change programming from a modified medical detox program to a social detox program.
PPMH recognized it had the community's attention and hired a respected local consultant to initiate a task force to clear the air and develop community solutions.
PPMH had to be transparent and willing to open up and expose the organization to build trust.
Solid data were critical in addressing mistrust and facilitating communication, and PPMH shared its client numbers and outcomes data.
Before we started to use Ipswitch we were very reactive in our approach," said Michael Elder, director of technical services, PPMH.
At PPMH, a hospital that has grown through regional acquisition, WhatsUp Gold has been instrumental in providing consistent, easy-to-administer management and monitoring interfaces to meet PPMH's needs.