(redirected from Percentage of Calls Answered)
PCAPrincipal Component Analysis
PCAPrinciple Component Analysis
PCAPorsche Club of America
PCAPortland Cement Association
PCAProstate Cancer
PCAPollution Control Agency
PCAPatient-Controlled Analgesia (pain medication delivery)
PCAPositive Coaching Alliance (Palo Alto, CA)
PCAPresbyterian Church in America
PCAPersonal Care Attendant
PCAPeople's Choice Awards
PCAPartido Comunista de la Argentina (Spanish: Communist Party of Argentina)
PCAPrompt Corrective Action
PCAProfit Center Accounting
PCAPeachtree Complete Accounting (software)
PCAPassive Cutaneous Anaphylaxis (anaphylactic shock)
PCAPackaging Corporation of America
PCAPost-Clearance Audit
PCAProgrammable Counter Array (microcontroller)
PCAPrimary Care Association
PCAProduction Credit Association (farmer cooperative loan agency established under the Farm Credit Act in 1934)
PCAPrinted Circuit Assembly
PCAPopular Culture Association
PCAPersonal Current Account (banking; UK)
PCAPacific Coast Academy
PCAProfessional Cricketers' Association
PCAPractical Computer Applications (Massachusetts)
PCAProfessional Chess Association
PCAPrevent Child Abuse America (since 1972; Chicago, Illinois)
PCAPermanent Court of Arbitration
PCAPittsburgh Center for the Arts (Pittsburgh, PA)
PCAPower Control Algorithm
PCAPatient Care Associate
PCAPrudential Corporation Asia
PCAPre-Conditioned Air
PCAProduction Code Administration
PCAPersonal Care Aide
PCAProperty Condition Assessment
PCAPhiladelphia Corporation for Aging (Pennsylvania)
PCAPerformance and Coverage Analyzer
PCAPc Answers
PCAProtection Channel Access
PCAPage Control Area
PCAPorsche Cars Australia
PCAPersonal Internet Client Architecture
PCAPosterior Cerebral Artery
PCAPartnership and Cooperation Agreement
PCAPower Cost Adjustment
PCAPlan de Continuité d'Activité (French: Business Continuity Plan)
PCAPhilippine Coconut Authority
PCAPrestonwood Christian Academy (Plano, TX)
PCAPhysical Configuration Audit
PCAPennsylvania Council on the Arts (Harrisburg, PA)
PCAPersonal Communications Assistant (Voxicom)
PCAPlate Count Agar
PCAPolice Complaints Authority (UK)
PCAPerchloric Acid (chemistry)
PCAProject Cooperation Agreement
PCAPlant Conservation Alliance
PCAPolicy Certification Authority
PCAPriority Conservation Area (various locations)
PCAPrivate Collection Agency
PCAPrimary Cutaneous Amyloidosis (skin disorder)
PCAPrescribed Concentration of Alcohol (NSW, Australia)
PCAPrimary Care Alliance (various locations)
PCAPlant Canopy Analyzer
PCAProportional Counter Array
PCAProject Cost Accounting
PCAPatch Check Advanced (software)
PCAPrimary Coronary Angioplasty (cardiology)
PCAPolar Cap Absorption
PCAPersonal Internet Client Architecture (Intel)
PCAProtection Channel Access (Sprint)
PCAPower Calibration Area
PCAProperty Care Association (UK)
PCAPest Control Advisor
PCAPoodle Club of America
PCAPanama Canal Authority
PCAPerfect Clarity Audio (Sonic Foundry)
PCAProfessional Caddies Association
PCAPosterior Cricoarytenoid (muscle)
PCAPositive Control Airspace (aviation)
PCAPesticide Control Act
PCAPyrrolidone Carboxylic Acid
PCAProduction Configuration Audit
PCAPneumatic Control Assembly (US NASA)
PCAProgressive Corrective Action (Centers for Medicare and Medicaid Services; various locations)
PCAPrimary Competitive Advantage
PCAPartido Comunista de Andalucia (Spanish political party)
PCAPermanent Change of Assignment
PCAParliamentary Commissioner for Administration (UK, aka Parliamentary Ombudsman)
PCAProfessional Claims Adjuster
PCAProbate Court Administration (Connecticut)
PCAProbable Course of Action
PCAPlanned Community Act (various locations)
PCAPosse Comitatus Act of 1878
PCAPropulsion Controlled Aircraft
PCAPolycrystalline Alumina
PCAPower Corporation Act (Canada)
PCAPhoto Corporation of America (various locations)
PCAPackaging Council of Australia
PCAPrinted Circuit Antenna
PCAPost-Closing Adjustment (accounting)
PCAPoint of Closest Approach
PCAPiedmont Council of the Arts (Charlottesville, VA)
PCAPredator Conservation Alliance
PCAPolicy Creation Authority
PCAPresent Company Accepted (UK)
PCAPackaged Composite Application
PCAPurnell Center for the Arts (Carnegie Mellon University)
PCAPermanent Corrective Action
PCAProgram Commitment Agreement
PCAProcrastinators Club of America (est. 1956)
PCAProduction Concession Agreement
PCAPaperweight Collectors Association, Inc
PCAPatient Care Advocate
PCAParallel Channel Adapter (Cisco)
PCAPositive Control Area
PCAPrimary Component Analysis
PCAPrifysgol Cymru Aberystwyth (Welsh university; UK)
PCAPower Control Assembly
PCAPlumbing Contractors of America
PCAPrimer Chamber Assembly (US NASA)
PCAPassword Call Acceptance (call screening)
PCAPre-Certification Assessment (various meanings)
PCAPhysicians' Comparability Allowances
PCAPower Challenge Array
PCAPercentage of Calls Answered (call center statistic)
PCAProbable Cause Affidavit
PCAPost Curing Apparatus (UV light curing chamber for post processing of stereolithography parts)
PCAProgressive Christian Academy (Temple Hills, MD)
PCAPotential Change Allowance (construction contingency)
PCAPayload Clamp Assembly (US NASA)
PCAPoste de Commandement Avance
PCAPetroleum (Consolidation) Act 1928 (UK)
PCAPossible Contamination Activities (drinking water assessment; Canada)
PCAProtective Connecting Arrangement
PCAPork Council of Australia
PCAPesticide Control Authority
PCAProcess Control & Automation
PCAPortland Concert Association (Portland, ME)
PCAPenang Chess Association (Malaysia)
PCAPhysiological Cross-Sectional Area
PCAPrime Candidate Alloy
PCAProspective Computer Analysts Inc
PCAParallel Cellular Automata
PCAProject Control Analyst
PCAProcess Corrective Action
PCAPrimary Controlling Authority
PCAParent Coaches Association
PCAPacific Commercial Advertiser (Hawaii newspaper)
PCAPlasticville Collectors Association
PCAPress Cuttings Agency
PCAPlug-In Compliant Application
PCAParallel Channel Attach(ment)
PCAPeace and Community Action (Sri Lanka)
PCAPolish Classification of Activities
PCAProper Civilian Attire
PCAPeople's Christian Academy
PCAPlastics Convertors Association (South Africa)
PCAPetaluma Community Access TV (Petaluma, CA)
PCAPersonal Channel Agent
PCAPsychological Consolidation Activities
PCAProcess Change Authorization
PCAPlanned Capability Available (FAA)
PCAProperty Clearance Assessment
PCAPrincipal Control Authority
PCAPosterior Choanal Atresia
PCAPacific Communications Area
PCAPaul Collins Associates (Huntington Beach, CA)
PCAPersonalized Claim Administration (Mutual of Omaha)
PCAPacific Cruising Association
PCAPCAnywhere Remote/Host Software (Symantec)
PCAPrimary Control Assembly
PCAPC (Personal Computer) Card Adaptor (various companies)
PCAPrimary Coolant Activity
PCAPedagogical Conversational Agent
PCAPropellant Control Assembly
PCAProduct Complaint Analysis
PCAProfessional Cyclists Association
PCAPrimary Crash Alarm
PCAPoultrymen's Cooperative Association (Riverside, California)
PCAProgram Configuration Audit
PCAPersonal Computer Association, Inc.
PCAPersonal Cash Allowance
PCAProperty Claims Agreement (insurance)
PCAProvisioning Consistency Audit
PCAPension Corporation of America (Cincinnati, OH)
PCAPhysical Configuration/Control Audit
PCAProduct Change Authority
PCAPolar Cap Anomaly
PCAPeoria Cosmetology Association
PCAPort Configuration Automation
PCApetroleum caking additive
PCAProcedure Change Activity
PCAPost-Construction Availability
PCAPreliminary Configuration Audit
PCAPower Control and Alarm
PCAProject Change Authorization
PCAProgram Cumulative Audiences
PCAPlanar Cellular Array
PCAProportional Capacity Allocation
PCAPalisades Christian Academy (Spokane, WA)
PCAPrinciples, Constraints, and Assumptions
PCAPolynomial Computer Algebra
PCAPool Car Administrator
References in periodicals archive ?
Giving this information in written reply to a question in the Lok Sabha today, Shri Kapil Sibal, Minister of Communications and Information Technology, said that as per the Performance Monitoring Reports submitted by Cellular Mobile Service Providers for the quarter ending December 2013, by and large the Telecom Operators are meeting quality of service standards, however, some shortcoming in the benchmarks were observed for some Telecom Operators in some LSAs in respect of parameters Worst affected Base Transceiver Station (BTS) due to downtime, Worst affected cells having >3% Traffic Channel (TCH) drop (Call drop), Accessibility to Call Centre and Percentage of calls answered by the operators (voice to voice) within 60 seconds.
Between March 1 and April 21 this year, the average answer time for a 101 call was 17 seconds, with the percentage of calls answered within the 40-second target standing at 85.
TSF (Time Service Factor): Percentage of calls answered within a definite timeframe, e.
Members of the health, care and safeguarding committee said they were concerned to read from the report that "there is no evidence to date of the hoped-for improvement in terms of striving to achieve a higher percentage of calls answered.
But chairman of the trust, Robert Lake has refuted the claims, pointing out that the percentage of calls answered within eight minutes has been between 83.
For example, if staffing is just two percent below where it should be, the percentage of calls answered within 30 seconds--or any other established performance objective--typically will drop by 10 percent.
At the same time, the percentage of calls answered within 30 seconds has shot up from 50% in April 2004 to 85% last month.
The survey found that 80% of call centres are using more than one service level measurement for voice calls, with 44% tracking three service levels: Average Speed to Answer (ASA), percentage of calls answered in a certain time and Abandon Rate (AR).
Instead, call center analysts now often measure response time in terms of the percentage of calls answered within a specific time period--usually, three to five minutes, which most support customers seem to feel is a reasonable waiting period.
An ACD-MAX port feeds raw data on number of calls in queue, average speed of answer, number of CSRs logged on and in various states, and the percentage of calls answered within 30 seconds to the PC which feeds the message boards.
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