The five finalists for each award will be recognized at the 2012 QATC
Annual Conference and will also receive a free 2012 Annual Conference pass.
While ensuring that international standards are being met, QATC
provides first-rate strategic support in order to promote these new tourism products.
a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, today announced the company will be exhibiting and presenting at the 2009 QATC
Annual Conference at the Opryland Hotel in Nashville, Tennessee from August 31, 2009 through September 2, 2009.
During the QATC
Annual Conference, Kristyn Emenecker, solutions marketing director, Verint Witness Actionable Solutions, will present this interactive session focused on the evolution and impact of quality monitoring.
During the course of her career, Smith has spoken at many contact center conferences such as Call Center Demo and Conference, BAI Smart Tactics, Call Center Summit, ACCE, CCSF, QATC
, NBCCIA, IARE, ICCM, IQPC and NCOF offering her practical experience as a contact center leader and consultant.
With support from leading call center industry networking and educational organizations including CCNG (Call Center Network Group), QATC
, SWPP, CRMXchange, Contact Professional, CRMAdvocate and Call Center Times, the 2009 Call Center Optimization Forum seminars will outline breakthrough strategies and techniques that can be used to exceed customer expectations, raise performance standards, intelligently trim costs and achieve attendees' personal career goals.