QWCCQwest Web Contact Center
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QWCC is one of the critical technologies used in Dictaphone's communications system, known as Find(TM).
Qwest was able to implement Find on its QWCC platform almost immediately and, as a result, we were able to reduce costs associated with delivering Find and we can easily add additional features, such as integrating it with fax transmissions and other data functions.
QWCC is an industry-leading interactive voice response (IVR) and voice recognition solution for both inbound and outbound calls based on the Voice XML industry standard.
Apptera uses Qwest's toll-free voice service, Web hosting and QWCC to deliver voice-driven, self-service solutions across the enterprise.
QWCC leverages the Genesys Voice Platform, which uses voice XML technology, to support QWCC's integration with Web, computer telephony integration (CTI) platforms and database information.
QWCC will enable PromoVantage to drastically reduce its startup times, have limitless call volume and give it the flexibility to scale for any size promotion.
With QWCC, we can scale more reliably to meet any amount of call volume.