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Our goals for this initial awareness training are to: (1) provide a common ITIL-based Netops vision and the road ahead for RNOSC; (2) introduce ITSM processes based on the ITIL framework; and (3) integrate an RNOSC/Netops vision with ITIL processes and the Enterprise Network Management System/ Trouble Management System (ENMS/TMS), an automated system that allows network administrators to identify and resolve problems.
The RNOSC Incident Management Process Guide was written to integrate the ENMS/ TMS tool for information sharing and the defined processes and procedures to generate an understanding of the situation, thus achieving far beyond the limited goal of sharing status, or situational awareness, attaining situational UNDERSTANDING.
Existing tools such as Route Explorer, WhatsUp Gold and even some homegrown Web-based tools still remain part of the RNOSC toolbox.
The RNOSC East/West team participates in weekly Change Engineering Board telephone conferences with the tactical switching ENMS/TMS development team from PEO C4I's PMW 790, Ship Integration, to continually improve ENMS/TMS effectiveness.
Similarly, the 160th Signal Brigade and 54th RNOSC oversaw the critical roles of site security and equipment accountability.
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