The SAAQ was seeking to deploy a contact center solution that would help it respond to an ever-increasing call volume while improving the efficiency and effectiveness of its call centers, regardless of the location of the 220 agents based in Montreal and Quebec.
This application was custom-designed for the SAAQ and enables appropriate information to be read directly on the screen without the agent having to retype it.
This project involved work and close collaboration between the management of IT and management of customer information at the SAAQ and the various BCE Elix services, such as consultation, training, and support and maintenance," said Yves Simard, Executive Vice-President, Professional Services, at BCE Elix.
Pour sa part, la SAAQ a consacre un budget de 5 millions de dollars aux campagnes mediatiques en 2007 comparativement a 2 millions en 2006.
La SAAQ definit une collision routiere comme << un evenement au cours duquel un dommage est cause par un vehicule routier en mouvement (article 167 du Code de la securite routiere) >> (SAAQ, 2009 : 28).
Les resultats de nos analyses demontrent que la strategie mise en place par l'ADPQ, la SAAQ et leurs partenaires a permis d'ameliorer le bilan routier.
We have been pleased with the support and collaboration of Coveo's team during the deployment of the solution," said Bruno Coulombe, Project Director of SAAQ.
We are proud to count the SAAQ among our clients," said Laurent Simoneau, President and CEO of Coveo.