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Those partners who introduced SSQMS not only because of concerns about the withdrawal of licenses for service activities, but also because of the streamlining and simplification activities in service and sales should increase profitability by an average of 3% to 10%.
For those service partners, who have not been consistent in implementing SSQMS experienced following shortcomings:
Some service partners have tried to introduce SSQMS only paper--certificate.
Service partners who have implemented SSQMS not only for its issue, but also to simplify and streamline the system has the advantage of maintaining the market share or expansion of sales and service vehicles.
SSQMS system, but serves only to check compliance with prescribed standards, which are given by the manufacturer.
The first positive results from the introduction of SSQMS service partners in the show after two years of operation.
In conclusion, SSQMS that is practical, economical, documented, continuous improvement and brings many advantages to a service partner who can correctly understand and implement (Jambor, 2009).
SSQMS in service activities of automotive industry, In: 11th International conference of
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- SSR Improvements and Collision Avoidance Panel