During this time SWFR attended over 17,300 incidents and the total number of fires attended in South Wales decreased from 6,578 to 5,798 within the same period.
The Improvement Plan also showed how SWFR services compared with similar fire services across the UK.
It revealed that, when compared with other services, SWFR had the third highest number of reported malicious false alarms, but this amount has also reduced by 23%.
After Mr Evans was rescued the Highways Agency were informed by SWFRS that the road needed to be closed.
SWFRS Bridgend station commander Stephen Richards told the inquest that "it is not fire service protocol to close the road" unless there is a road traffic collision and it is needed to ensure the safety of officers.