Agents interviewed said they are not certain whether cases of Medicare helplines absorbing agents' clients are more common now than it used to be, how common the problem really is now, or whether the call centers absorbing the clients are really part of the federally funded State Health Insurance Assistance Program
As you begin work on the FY 2018 Labor, Health and Human Services, and Education Appropriations bill, we urge you to include $52.1 million for the State Health Insurance Assistance Program
Question: What is the State Health Insurance Assistance Program
(SHIP or ICA)?
Additionally, local officials may refer constituents with questions and concerns to their State Health Insurance Assistance Program
for help with Medicare+Choice questions, Medicare bills, Medicare Supplemental Insurance Policies or long-term care insurance, payment denials or appeals, Medicare rights and protections, complaints about care or treatment, or for more information on Medicare health plan choices.
APPRISE is the designated State Health Insurance Assistance Program
(SHIP) in Pennsylvania
* A link to your State Health Insurance Assistance Program
(SHIP), which offers one-on-one counseling and assistance.
The grantee will be required to work closely with the Department to ensure compliance with all federal and state requirements for operation of the State Health Insurance Assistance Program
CMS will allow state health insurance assistance programs
and insurance departments to develop a longer list of supplemental benefits as long as each one diagnoses, prevents or treats a physical or psychological illness or injury, or reduces a patient's likelihood of being admitted to an emergency room or readmitted to a hospital.
* State Health Insurance Assistance Programs
(SHIP) offer free health insurance counseling in many states.
To do this work, GAO reviewed relevant laws and policies; analyzed Medicare data on beneficiary complaints, compliance actions and enforcement actions; and interviewed officials from CMS and selected state departments of insurance, state health insurance assistance programs
, and MA organizations.
These include: print materials, a toll-free telephone service, an internet site, national training and support for information givers, a national publicity campaign, State and community-based outreach and education, and enhanced beneficiary counseling through State Health Insurance Assistance Programs