THEDISTools for Heterogeneous Distributed Systems
Copyright 1988-2018, All rights reserved.
References in periodicals archive ?
One of the main schools of thought on service quality is the "Gap School", based on thedis confirmation of expectations paradigm (Oliver, 1977, 1980) which forms the conceptual basis of the SERVQUAL model developed by Zeithamlet alii (1990).
Dr Jones -who described himself at the time as ``probably the most senior and experienced intelligence official working on WMD'' -said he had been so concerned he took the rare step of writing to his director at theDIS.