Today, TIOH designs heraldic symbols such as coats of arms, medals, flags, textile insignia, qualification badges, decorations and organizational seals.
Sometimes, the designs are already finished and the unit or agency just needs TIOH to manufacture the item.
"There's a hand done certificate that states (congratulations) on their promotion from the office of the president and signed by the secretary." Only between eight and 10 of those certificates are produced a year, and TIOH only makes them for the Army--the other services make their own.
During the process, a demonstration package is sent out, and the manufacturer is required to reproduce the item in the package and return it to TIOH. Casciaro's division then inspects the samples for quality and ensures the item can be made to the institute's standards.