TSANETTechnical Support Alliance NETwork
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TSANet is the largest multivendor alliance in the world.
"Informatica's membership in TSANet underscores their dedication to providing customers a streamlined path for multivendor isolation and problem resolution.
"These two announcements - recognition by ASP and membership in TSANet - underscore Informatica's commitment to customer success," said Ansa Sekharan, senior vice president, Global Customer Support, Informatica.
The collaborative support provided through TSANet is intended to help solve customers' high availability needs.
Being a member of TSANet provides SteelEye with rapid, global support on a 24x7 basis, and ensures seamless cooperation and rapid escalation of any technological issues that could arise between SteelEye and other member vendors.
Utilizing the vendor-neutral, global community infrastructure of TSANet, the original sponsoring companies have created a community relationship that enables rapid and predictable support for mutual customers among the vendors involved.
"When customers need multiple vendors involved to isolate and resolve an issue, the TSANet Datacenter community gives those vendors a mechanism to collaborate through to resolution, ensuring all providers in the customer's environment are working as one."