(1999).Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management
. International Journal of Quality and Reliability Management, 16, 112-132.
Keywords: Total quality management
, continuous quality improvement, quality assurance, leadership, customers.
(2004) examined in their study, these were the main impeding factors in implementation of total quality management
such as high employee turnover, lack of employee training, failure to the management's compensation to achieve quality goals and employee resistance to change.
Key Words: Total Quality Management
, Marketing Management, Customer Value, Quantitative, Customer Satisfaction, Marketing
Total quality management
is based on three principles;
Total quality management
can be defined as a macro-management philosophy, that aims at improving constantly in all functions of the organization to produce and deliver goods or services in line with the needs of customers or their requirements in a better manner, and in less expensive, faster, safer, and easier way, compared to competitors, with the participation of all working under the leadership of senior management.
Manohar (commerce and business management, Satavahana U., India) discusses the management of work-related stress in organizations, with statistics for India; total quality management
techniques to deal with it; the impact of stress on total quality management
, including the effect of good stress on relationships, performance, job satisfaction, and decision making, and risk management; and six case studies that depict stressful situations of executive and non-executive employees of an organization in India and suggestions for addressing their problems using total quality management
Without these two ingredients, total quality management
can be regarded as "humane autocracy' or "backdoor Taylorism', because this type of management is imposed from the top of the hierarchical pyramid and involves the use of some measurable tools to evaluate one's work performance.
Oshkosh Corporation (NYSE:OSK), a supplier of speciality access equipment, commercial, fire & emergency and military vehicles and vehicle bodies, on Monday named Colleen Moynihan as senior vice president of Total Quality Management
Under the patronage of the Custodian of the Two Holy Mosques, King Abdullah Ibn Abdulaziz Al Saud, Prince Faisal Ibn Abdullah Ibn Mohammed Al Saud, the Minister of Education, will inaugurate here today, The 1st International Conference of Total Quality Management
(TQM) in K-12 Education 2011, to be organized by the Ministry of Education.
"The ISO certification is a significant milestone for the GOP, reaffirming our commitment to Total Quality Management
. We are proud to have been awarded the ISO 9001 certification within four years since establishment," stated GOP chairman Shaikh Daij bin Salman Al Khalifa.
AHI continuously strives to provide attractive returns through a wide spectrum of investment solutions and set the highest standards in the Asset Management Industry through constant customer focus, special financial expertise, and total quality management