In 2007 UPHS examined its network of six existing and planned contact centers, each with its own needs, and realized that it needed new call monitoring and recording solutions for them:
In early 2008, UPHS issued an RFP for a new set of recording solutions for deployment during fiscal 2009-2011.
The University of Pennsylvania Health System's chief medical and nursing officers believe that the Unit Based Clinical Leadership Program is the care model of the future for UPHS
and are working with administrative leaders to invest in expanding the program in all system hospitals.
Dan Morton, the director of medical informatics at UPHS Health Radiology (which handles diagnostic imaging management for the system), reports that Pennsylvania Hospital and Penn Presbyterian Medical Center have achieved RIS-driven workflow, while he and his colleagues at the Hospital of the University of Pennsylvania, the system's flagship facility are still working.
While all four Penn institutions--HUP, Pennsylvania Hospital, Penn Presbyterian, and the Division of Community Radiology, share the same RIS, Centricity RIS-IC, from the United Kingdom-based GE Healthcare, and while HUP, Penn Presbyterian, and UPHS Health Radiology use different versions of GE PACS, Pennsylvania Hospital remains on a PACS from Siemens Healthcare (Malvern, Pa.).
Stewart, of UPHS
, says that the investment in MarketingCentral saw unarguable return, but progress was somewhat slow.
(A second consultant known to our collaborators in the UPHS confirmed that moving to a hospital-based model would not free the program from the restrictive fee schedule, only the caps, and those only until 2000.) The CORF consultant identified areas of operational inefficiencies in the CARE Program for targeting, including reduction in operating hours to half-day sessions and reducing staff while increasing patient volume, increasing staff productivity, reviewing billing practices, and searching for additional revenue sources, including broadening the patient base to serve a wider range of patients.
These included meetings with our UPHS collaborators regarding staffing, system linkages and marketing options, requests to the fiscal intermediary for approval of a higher intensity code for the types of patients we were serving, appeal through the regional HFCA office, and contact with local and federal legislators, but all to no avail.
The University of Pennsylvania Health System (UPHS
) needs to distribute information to over 2,300 physicians spread across a 50-mile radius.
had been there to re-energize and were in Sagbayan for a view of the Chocolate Hills as well as take the special cruise along the Loboc River.
Our problem was how to rapidly and effectively distribute information to the 1,800 specialists and 450 primary care physicians located throughout a 50-mile radius in the University of Pennsylvania Health System (UPHS
) and implement a data collection and outcomes reporting system while maintaining flexibility in the infrastructure to allow for changes in the programs.