This type of scam call begins with an automated message from a "bank," informing the listener to press 1 to stop an unauthorised transaction
. According to reports, it is often claimed that this supposed transaction is to the value of [pounds sterling]600, demonstrating that scammers try extremely hard to frighten those who answer their calls.
The refund for an unauthorised payment must include any charges and interest you have paid because of the unauthorised transaction
Under the company's seller protection programme for intangibles, two types of buyer complaints will be covered ' Unauthorised Transaction
', when a buyer claims that he or she didn't authorise the payment and ' Item Not Received', when a buyer pays for the service but claims that he or she did not receive the service.
I told the customer service agent it was an unauthorised transaction
and to stop it immediately," said Nazar, 58.
His antics were revealed after one of his victims found an unauthorised transaction
on his account and made a complaint.
I was out of the UAE and someone did an unauthorised transaction
. When I came back I contacted my bank immediately and lodge a complaint.
You should state that a) you did not authorise the transaction, b) the transaction was with a child and is therefore not legally binding and c) adequate security measures were not in place to prevent the unauthorised transaction
customer informs the bank immediately an unauthorised transaction
is identified, and can assure the bank that he has not been involved in a fraudulent transaction, the money will be
Mr Bennett said: "Police were called when one of the victims noticed an unauthorised transaction
on his statement.
On receipt of report of an unauthorised transaction
from the customer, banks must take immediate steps to prevent further unauthorised transactions
in the account.