The VERC was staffed by a vocational rehabilitation counselor (VRC), a rehabilitation counselor, and clerical staff.
Veterans who could not come to the VERC were called and assessments were completed by telephone.
Veterans in the basic condition received access to the resources in the VERC but no other assistance.
Staff were limited in the services and advice they could provide, only giving information about how to use the resources in the VERC.
In addition to access to the VERC and the Manual, veterans received in-person, interactive employment-seeking classes following the strategies used in the Manual.
To assess the association between the use of the VERC and outcomes, we evaluated the number of visits to the VERC; visits due to group attendance or enrollment requirements were excluded.
The findings also indicated that use of services such as the VERC was associated with employment success.