He began his career with the VA in January 2014, serving as a veterans service representative
. Hall would remain in that position until taking over his current role as terminal veterans coordinator in June 2015.
A veterans service representative
and counselor with the Washington, D.C.--based VA Central Office, Reid does much more than is required of him.
The Outstanding Veterans Benefits Administration Employee Award will be presented to Christopher "Buzz" Buchan, VA rating veterans service representative
in the Chicago VA regional office, who works directly with DAV to ensure quality and timely decisions for veterans claims.
The review by a ratings veterans service representative
will initially decide the case.
Michael Bucolo, Supervisor Veterans Service Representative
at the VA Regional Office in New York City, received the National Commander's Award recognizing the outstanding member of the VA's Veterans Benefits Administration.
In addition, based on its survey, GAO estimates that 45 percent of supervisors of experienced Rating Veterans Service Representatives
(RVSR) and 53 percent of supervisors of experienced Veterans Service Representatives
(VSR) thought that only some or few, if any, of the experienced staff they supervise need 80 hours of training to perform their job duties effectively.
To help resolve the huge claims backlog, the IB calls for the Veterans Benefits Administration to continue to improve quality and increase annual training, as well as strengthen certification of the VA's veterans service representatives
The IB, presented to Congress in February, addresses the huge claims backlog by asking the VBA to continue to improve quality and increase annual training, as well as strengthen certification examinations taken by VA's veterans service representatives
. "This would include developing accountability measures to ensure that claims are decided correctly the first time," said National Legislative Director Joseph A.
"The recent reassignment of nearly one-third of VA's veterans service representatives
from Agent Orange claims to backlogged claims and other streamlining measures will make a difference Jesinoski said.
"The VBA training program for its employees, particularly Veterans Service Representatives
and Rating Veterans Service Representatives
is shorter, less rigorous and has fewer testing requirements," he said.