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WACRA chairwoman and Gulf Air senior manager customer experience Kavita Al Jassim, along with WACRA board members and delegates from more than 50 airlines took part.
Kavita Al Jassim, the WACRA Board of Directors consists of Dan Thompson from United Airlines, Douglas Stolls from Virgin America, Heidi Gould from Delta Air Lines, Mostafa Karam from Emirates, Neville Gillett from Air New Zealand, Prote Setsuwan from Bangkok Airways and Sami Maenpaa from Finnair.
Addressing the opening session of the forum, Wacra chairperson Kavita Sharma Jassim and Gulf Air senior manager Customer Care & Service Quality Control, touched upon the importance and issues relating to customer relations in the wake of recent developments in technology, social media, and the digital world that have changed customer perspectives and expectations.
The longevity of WACRA is a reflection of its respected place in the airline world"I believe that when Etihad customers present themselves at our check-in counter, the clock starts.
Espanol: Casha pona, Paschi, Tarapoto, Wacra pona, Pona.
MANAMA: Worldwide Airline Customer Relations Association (WACRA) chairwoman and Gulf Air senior manager for customer experience Kavita S Al Jassim, along with WACRA board members and delegates from over 50 airlines took part in the 2014 WACRA Conference held in Auckland.
Gulf Air took the leading role at the 53rd four-day annual conference of the Worldwide Airline Customer Relations Association (WACRA).
The fourth background of the book is related to several of the 20 conferences of WACRA, Europe, which works on the case methods and has often chosen to work on climate change.
MANAMA: Gulf Air, Bahrain's national carrier, participated in the fifth summit between the Worldwide Airline Customer Relations Association (WACRA) and the Passenger Rights Unit of the European Commission in Brussels.
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