WKCZWet Klachtrecht Cliënten Zorgsector (Dutch: Healthcare Customer Complaint Law)
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The Medical Treatment Agreement Act ("Wgbo, 1994), for instance, explicitly states that communication must take place "in a language that is understandable for the patient", whereas in the Clients' Right to Complaints Act ("Wkcz", 1995), the Quality of Healthcare Institutions Act ("Kwz", 1996), the Professions in Individual Healthcare Act ("Wbig", 1993) and the Abortion Act ("Waz", 1984), this norm is implicitly present in the sense that their requirements cannot be met if communication does not take place in a language that is understandable to the patient (IGZ, 2006a, p.