The literature showed that patron resistance to convergence sometimes occurs, (14) and museum staff reported that patrons initially opposed the notion of the WLCC, as they mistakenly thought when the previous site of Gloucester Lodge, a 1933 heritage building, (15) was closed and the collection was not there, it would be demolished.
Being at the WLCC has resulted in better conditions for collections.
The WLCC has received more interest and respect from a range of professions.
Like other converged institutions, (29) the WLCC was found to have reviewed and reworked roles, to better suit the new demands of the changed environment.
The WLCC staff that were cross trained were in demand 'we fight over one of the casual staff who works in the museum as well as the library'.
Celebration is considered important--the WLCC had a first birthday event in 2010.
(30) This propelled the proposal for the WLCC, shown by the mayor Jon Kelly announcing that
To be able to bring the community together and to provide a hub of activity and entertainment for the whole city to enjoy now and in the future is what the WLCC is about.
The staff utilise the cafe too--if you are a WLCC employee you get a 10% discount on coffee!
It was found that the WLCC case study is a strong endorsement of local government pursuing convergence, with the construction of the building transforming and improving communities, physical and virtual collections, skills and practices, and achieving qualitative and quantitative benefits, such as higher levels of efficiency and satisfaction.